FAQ

Frequently Asked Questions (FAQ) – Glossura

Welcome to the Glossura FAQ page!
We’ve answered the most common questions to help make your shopping experience simple and stress-free. Still need help? Just reach out — we’re always happy to assist.

1. How long will it take to receive my order?

  • Estimated delivery: 4–6 business days after dispatch

  • Total delivery time: 5–8 business days from order placement

  • Orders ship Monday to Friday
    Note: Times may vary due to courier delays, weather, or seasonal volume.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United Kingdom.
Check our Shipping Policy for full details.

3. Where is Glossura located?

We’re a UK-based beauty brand focused on premium lip products.
All orders ship from our location in London.
Currently, we only ship within the UK.

4. What payment methods do you accept?

We accept the following secure payment options:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

5. What if I receive a damaged or defective product?

If your item arrives damaged or faulty, please email us within 30 days.
We’ll provide a free return label and offer either a replacement or a full refund.
See our Return Policy for details.

6. Can I cancel my order after placing it?

Yes — if your order hasn’t shipped yet, you can cancel it within 24 hours.
Just email us as soon as possible at glossura@outlook.com.

7. What is your return policy?

  • You may return unused, undamaged items within 30 days of delivery

  • Defective or incorrect items: Return shipping is covered by us

  • Change-of-mind returns: Customers cover return postage
    Check our Return & Refund Policy for the full overview.

8. When will I receive my refund?

Refunds are issued within 10 business days after we receive and inspect the return.
Timing may vary depending on your bank or payment provider.

9. Do Glossura products come with a warranty?

Yes! All purchases are backed by a 30-day warranty covering any manufacturing defects.

10. How can I contact customer service?

We’re here to help:

📧 Email: glossura@outlook.com
📞 Phone: +44 7830 973574
Or visit our Contact Page

11. Do you ship internationally?

Not at the moment. We currently only ship to UK addresses.

12. Do you have a physical store?

No — Glossura is online-only. This helps us keep prices fair and service fast.

13. Can I place a bulk or B2B order?

Yes, we’re happy to help with bulk inquiries.
Please email us with the details and we’ll get back to you with a custom offer.

14. Can I exchange a product?

We don’t offer direct exchanges.
If you need something different, simply return the original and place a new order.

15. How can I track my order?

Once your order ships, you’ll receive an email with tracking details.

CONTACT DETAILS

Company name: Glossura
Address: 32 Kinburn Street, London, SE16 6DW, United Kingdom
E-mail: glossura@outlook.com
Phone: +44 7830 973574

Customer Service Hours:
Monday – Friday: 08:00 – 18:00
Saturday – Sunday: 09:00 – 16:00

We respond to emails within 24–48 hours.